Excellent Customer Service

 

How do you turn your clients in Delighted Customers, Loyal Customers, company Advocates, FANS ?

 

I am a firm believer this requires a holistic companywide approach.

 

CRM, NPS, Customer Insights, … are all means to better know your customer. Marketing will make use of this to promote your product or service.

However turning your customers into FANS requires a companywide focus on delivering extraordinary customer experiences.

 

• By making use of a proven methodology (Disney's 'business behind the magic' & Hostmanship)  we set up a Customer centric programme focussing on your employees, processes and the environment you deliver in. Strong leadership is elementary in this process.

 

• We will implement the programme towards a sustained Customer focus of the entire organization. Innovative climate and happy employees are elementary in this process.

 

• If products or services needs a redesign, as business partner of Livework Studio, a London based design studio I can bring in the latest Service and Business design methodologies and years of Service design experience to assist this process.