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SOWAD - Solutions With A Difference
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Jan Gorremans
- 5 mei 2015
- 2 minuten
Know your customer ! Ok … but do you(r employees) know what you deliver ?
__ During my last assignment I had to set up some communication interfaces with our equipment and a remote monitoring system in another...
17 weergaven0 opmerkingen
Jan Gorremans
- 22 apr. 2015
- 3 minuten
Look out for the touchpoints outside the customer journey as well
A while ago I was reminded why I love airports. They're spaces full of different people, created by different companies, providing...
12 weergaven0 opmerkingen
Jan Gorremans
- 28 feb. 2015
- 2 minuten
Delivering a great Customer Experience, yes … but get the basics right first !
Everyone is talking about putting the customer first. A lot of Design principles like Design Thinking, Service Design, Human Centred...
9 weergaven0 opmerkingen
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