Jan Gorremans5 mei 20152 minutenKnow your customer ! Ok … but do you(r employees) know what you deliver ?__ During my last assignment I had to set up some communication interfaces with our equipment and a remote monitoring system in another...
Jan Gorremans28 feb. 20152 minutenDelivering a great Customer Experience, yes … but get the basics right first !Everyone is talking about putting the customer first. A lot of Design principles like Design Thinking, Service Design, Human Centred...